Export any invoices, transactions, reports, receipts and other records you need before requesting deletion. Completed deletion cannot be reversed.
Request account deletion
Sign in and open Settings → Delete Account → Delete my account. Type DELETE to confirm (capitalization does not matter), enter your current password if your account has one, and review the billing notice. You will receive an exact deletion deadline and support reference.
If you cannot sign in, email hello@pocketaccountant.app from the address associated with your account, with the subject Account Deletion Request. Support will verify ownership before recording the request. Do not send your password. The 30-day window begins when the verified request is recorded, not when the email was sent.
The 30-day reopening window
Pocket Accountant keeps your active account and saved books while you use the service. A confirmed account-deletion request starts one fixed 30-day (720-hour) reopening window. The exact deadline appears in your account and does not move when you repeat the request.
Normal app access is blocked during this window. To reopen, sign in, request a validation email, and confirm its link before the exact deadline. Opening the email after the deadline cannot reopen your account, even if the deletion worker has not yet run. Reopening commits with token consumption and session revocation.
Reopening returns your account to the Starter plan and preserves saved books. Bank connections removed during deletion preparation must be reconnected. Canceled subscriptions require a new purchase if you want Pro. Provider cancellation retries may still be finishing; new purchases remain unavailable until preparation is complete. Marketing stays off unless you explicitly opt in again.
Subscriptions and billing
When you confirm deletion, we immediately queue and attempt to stop Stripe and Google Play renewal. Provider failures are retried; until cancellation is confirmed, charges may still occur. Deletion does not itself issue a refund. For refund questions, use the provider that billed you.
Apple controls cancellation of Apple subscriptions. Open Apple subscription management, cancel your subscription, and acknowledge that billing may continue until you cancel it. You can still request deletion after acknowledging this notice; we do not claim to cancel Apple billing for you.
Manage Google Play subscriptions
Bank connections and marketing
We revoke Plaid Items during preparation to stop future bank access and suppress marketing delivery. At permanent deletion, we remove your marketing contact while retaining the minimum suppression needed to prevent delivery without renewed consent, and we complete tracked provider requests. Reconnecting a bank or subscribing again does not automatically restore marketing consent.
What is deleted
- Your login credentials, sessions, verification and password-reset tokens.
- Your business settings, accounts, transactions, invoices, bills, journals, payment history, budgets, tax checklist and mileage data.
- Bank connections, bank-feed rules, review items and import history.
- Receipt drafts, upload metadata, database file bytes and active physical upload copies.
- Your account-scoped browser drafts and preferences on the device requesting deletion, and on other devices when they next connect and learn the account was deleted. Unrelated device settings are preserved.
Timing, completion and support
After the deadline, the scheduled deletion service permanently removes your account, accounting records, settings, authentication records, bank-feed data, upload records and active upload files. Provider failures or incomplete cleanup are retried and referred to support; completion is confirmed only after the purge and required cleanup succeed.
This deployment declares a backup retention period of 7 days. Backups created before deletion expire under that configured retention schedule and are not used to reopen deleted accounts. A restored backup must have completed deletions reapplied before the app serves users.
A minimal deletion record contains keyed, pseudonymous identifiers and actual event times, without your raw user ID or financial records. An encrypted email address is kept temporarily to retry your completion notice; it is removed when the email provider accepts the message or after 30 days of unsuccessful delivery following completion. Minimal deletion evidence is retained for 365 days after completion or reopening.
Payment platforms and other service providers may retain records they are required to keep under their own policies or law. Pocket Accountant removes data through available provider APIs and tracks requests requiring provider support. Support records a keyed receipt when it verifies deletion or required retention. A minimal marketing-suppression record may remain with our email provider to prevent delivery without renewed consent. A support reference is available if a provider action or completion email needs attention.
The deadline closes the reopening window. Purging starts in a scheduled run at or after that time and can take longer if a provider or file operation needs retrying. A completion email is queued durably after cleanup succeeds. Acceptance by an email provider does not guarantee inbox delivery. If no notice arrives, contact hello@pocketaccountant.app with your support reference.
Devices that remain offline cannot receive a remote browser-storage cleanup instruction. Remove the app or clear this site’s data on an offline device if you want to remove its local copies immediately.